Why EPC Group?

EPC Group has helped hundreds of organizations both large and small optimize their Microsoft Dynamics 365 solution to transform every part of their businesses meeting changing market needs. From ERP, CRM, BI and Digital cloud solutions to training and support, your company can rest assured knowing you have what you need to grow and thrive.

EPC Group’s Dynamics CRM clients select Microsoft Dynamics because it offers a lower total cost of ownership with the flexibility to grow, managed and transform business processes while improving customer engagement and client service. Leverage better customer visibility and improve productivity and collaboration across your organization. EPC Group leverages Microsoft Dynamics 365 and our add-on solutions to transform sales, marketing and service teams gain and share critical client information.

Why Dynamics 365 CRM?

Gartner placed Microsoft in the leaders Quadrant for the 2018 Magic Quadrant for CRM customer engagement center report. The 2018 CRM Market Awards named Microsoft Dynamics the winner for both enterprise and small-business CRM categories.

Key Features of Dynamics 365 CRM

  • There are both on-premises and cloud versions of the system, Dynamics 365 supports multiple languages and is GDPR-compliant.
  • Dynamics CRM has a familiar, easy-to-use user interface similar to other Microsoft products. This fosters a better onboarding and user adoption processes.
  • Dynamics 365 integrates with all Microsoft products and other existing and new applications which aids in finishing CRM implementations quickly and cost-effectively.
  • The Microsoft Platform is highly configurable making it easier to build custom applications and customize the platform to align with your organization’s needs.
  • Dynamics 365 is equipped with more robust functionality, advanced searching and reporting and has solutions for sales, marketers, customer support, procurement, finance, and operations professionals.
  • Microsoft Dynamics 365 is a set of products that can be added based on your needs. It integrates with Outlook, Office 365, Linkedin, Power BI, PowerApps as well as other products.
  • The platform utilizes advanced AI and machine learning.
  • Dynamics 365 offers a variety of price points and overall is more cost-effective and accessible for smaller businesses than CRM’s like Salesforce.

Dynamics 365 for Sales:

Empower your sales team with more productive tools focused on growing customer engagements that deliver. This requires your sales team to become less reactive and be able to maintain and enhance new and existing customer relationships. Leveraging technology that automates and supports your sales processes arms you with the sales productivity you have long desired.

Dynamics 365 for Sales provides sales professionals with the ability to build strong relationships with their clients and prospects, take actions based on insights, and close more sales faster. Use Dynamics 365 for Sales to keep track of your accounts and contacts, manage your sales from leads to orders. It also allows you build marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities.

Key Features of Dynamics 365 for Sales Team Members:

  • Follow guided business processes, so you know which steps to take next to close projects quicker. You are also able to adjust these business processes to fit your businesses evolving needs
  • Be more productive with familiar tools. Dynamics 365 for Sales integrates with Office 365 apps, which makes it easier to adopt: o Use SharePoint to store and view documents like presentations or notes in the context of a record, such as an opportunity, so anyone working on the opportunity can view them. o Open sales data in Excel, make changes, and save the changes back to Dynamics 365 for Sales—all without switching between applications.
  • Manage clients and deals wherever you are, on any device
  • Learn actionable insights and suggestions based on how you work. For example: If you have an opportunity closing next week, the Relationship Assistant can send you a reminder to connect with your client
  • Find all appointments and phone calls related to a client or opportunity in one central place gaining the context required to be more productive at your roll Benefits for Sales Managers
  • Accelerate your sales performance by using real-time analytics based on historical data and predictive information
  • Monitor your results and provide feedback and coaching in real time
  • Use Excel and prebuilt templates to do quick analysis without leaving Dynamics 365 for Sales

EPC Group Dynamics CRM Solutions

You need to build customer relationships that deliver. We help you identify goals, create plans and deploy solutions for productive sales, engaged marketing and informed support. EPC Group delivers valuable CRM consulting services to leverage your Microsoft investment.

EPC Groups Dynamics CRM Offerings:

  • Enterprise Solutions for Dynamics 365. No other CRM consultant has more completed Dynamics 365 CRM project than EPC Group. For over 22 years, we’ve been helping organizations of all size configure Dynamics 365 to meet all their businesses needs
  • Implementation Services. We’ll build a detailed Dynamics 365 CRM implementation project plan and will make your migration to Dynamics 365 a breeze
  • Dynamics CRM Configuration & Customization.  EPC Group will help you configure your CRM to streamline all your internal business processes
  • Microsoft Dynamics CRM Custom Development. Get your own modules and apps, custom objects to make the most out of all your Microsoft products
  • Dynamics 365 Integration. Integrate your CRM with other software and platforms with the best Microsoft Dynamics CRM integration services in the industry
  • Dynamics 365 Data Migration. Migrate your data from any system to Dynamics CRM. We’ll help you consolidate, clean and deduplicate your data to import to your CRM
  • CRM Upgrade. Let us help you seamlessly upgrade your Dynamics 365 to the latest version
  • Migrating to Dynamics 365. EPC Group has worked with over 10 CRM platforms and will make your migration to Dynamics 365 a breeze. Migrate from Salesforce to Dynamics CRM with our help
  • Microsoft Dynamics CRM Training. Learn everything you need to know with our comprehensive Microsoft Dynamics 365 training
  • Dynamics 365 Administration & Support. Leverage the absolute best Microsoft Dynamics CRM consultants and architects to optimize and support your system on an ongoing basis. Our experts will be there for you on call 24/7


Why Choose Us

Why Organizations Recognize EPC Group's Consulting Services as the Industry Leader
EPC Group wrote the book on SharePoint & Power BI
Microsoft Partner for 25+ Years
Over 4 million Office 365 users successfully migrated
200+ years combined senior team migration experience
Expertise migrating to Office 365 in every vertical
EPC Group's Chief Architect Errin O'Connor was on the original SharePoint and
Office 365 Beta teams

Our Value Addition Services

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